CUSTOMER SERVICEThe Thomas Dale Company is an e-tail store (estd. April 2002).
We search for the finest pewter table and gift ware, offering secure transaction processing and our personal satisfaction guaranty.
Orders may be placed online, or phoned in (M-F 8-4:30 CST)- 800-505-4148.
We do not retain any credit card numbers, either in print or our database, further insuring your protection.
We do not sell our customer's personal information.
We will email you with tracking information when your order ships, and we track it daily to ensure until it reaches the proper destination.
We truly appreciate the time you have taken to visit our store.
Thank you for stopping by, and feel free to contact us with any questions you may have.
Over the years we get asked a lot of questions about pewter,
so we have opened our - Blog Site .
3985 Commerce Dr, St. Charles Illinois 60174 U.S.A.
Voice: (800) 505-4148 8-5 cst Mon-Fri
We can be contacted via the information below, or feel free to use our online contact form
to submit your questions or comments.
Thomas Dale Company
St. Charles, Illinois
Voice: (800) 505-4148
8-5 CST Mon-Fri
We currently only sell and ship within the continental United States.
We no longer accept orders placed through Freight Forwarders or Exporters.
Any order placed through one will be cancelled by us.
We accept payment through Visa, MasterCard, American Express, Discover, PayPal,
checks and money orders.
Orders paid for by checks or money orders must be placed over the phone.
Product is sent after checks or money orders have cleared (5-10 days).
Regular shipping rates on all orders within the continental United States: For shipping to Hawaii or Alaska please contact us, as additional shipping charges will apply (varies by weight and box size).
We ship using US Post, UPS and FedEx depending on the address we are shipping to.
We do not ship to Postal Boxes, unless absolutely necessary.
Shipping to an APO or FPO - (On Checkout)
The items we sell are in stock in the US.
We will email tracking information when your order ships.
We track every order until it reaches you, so we may address any problems in transit.
It is ultimately up to the customer to follow tracking to ensure final delivery.
Spam filters may place emails containing your receipt and tracking information in Spam or Trash folders.
All sales on engraved products are final.
If product arrives damaged - Customer service must be contacted within 7 days.
Should your purchase arrive damaged please do the following:
Do not return product that arrives damaged. The carrier's claims adjustor must see it first.
If you receive the wrong product - Customer service must be contacted within 7 days.
Keep all packaging that the product came in.
Call us at 800-505-4148 between 8-5 CST Mon-Fri.
If for any other reason you are not satisfied with your purchase.
You can return your purchase to us within (30 days) of purchase date.
Customers returning product that has been dropped or damaged through misuse,
will be responsible for subsequent repair and shipping charges.
Returns are subject to 10% restocking fee.
(Shipping charges are not refundable).
As per industry standard, we will not accept any return that is:
Used or is not in the original gift boxes with all the inserts.
All returns must have an RMA (Return Merchandise Authorization).
Returns made without an RMA automatically receive a 15% restocking fee.
Shipping charges are not refundable.
Please email Sales@ThomasDaleCompany.com or call us (800-505-4148 CST Mon-Fri), for an RMA.
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Thomas Dale Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.
How to find items
There are several ways to find what you want:
- Shop by Brand" Banner top of every page.
- Shop by Category, Banner top of every page.
- Thomas Dale Company is searchable.
- On the top Right of each page, enter the word or words you are searching for in the search box
How to Buy
This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on View Cart/Checkout.
To checkout click Checkout.
Checkout consists of 3 screens.
Shipping/Billing/Payment - Review & Place Order - Receipt
Shipping\Billing Page - Enter all needed shipping information.
If the billing address is the same as shipping check the "Same as Shipping Address".
If this is a gift you are sending someone enter the address associated with Billing.
The second part of this screen is choosing the payment method, Bill Me, which will send a notification of your order to our Customer Service Team.
You must then click Continue.
Review and Place Order - This screen allows you to review and correct any mistakes.
If everything is correct simply click Place Order (this completes the order).
After your order has been finalized, you will receive an order acknowledgement from parent company, National Engravers, Inc., which will include the proper sales tax for your location, final shipping fees and a total invoice amount. A secure link will be provided for payment by credit card.
Receipt Page - This Page allows you to print this page for your records (you will also be emailed a copy of your sale).