The Thomas Dale Company is an e-tail store (estd. April 2002).
We search for the finest pewter table and gift ware, offering secure transaction processing and our personal satisfaction guaranty.
Orders may be place online through our SSL network, or phoned in (M-F 8-4:30 CST)- 800-505-4148.
We do not retain any credit card numbers, either in print or our database, further insuring your protection.
We do not sell our customer's personal information.
We will email you only with tracking information when your order ships, and we track it daily to ensure until it reaches the proper destination. We do not email our customers promotions or solicitations.
We truly appreciate the time you have taken to visit our store.
Thank you for stopping by, and feel free to contact us with any questions you may have.
Over the years we get asked a lot of questions about pewter,
so we have opened our blog site - Click Here to Visit. .
!!! Visit our eBay Outlet Store !!!
for great deals on discontinued, scratch and dent, or showroom pewter items.
The Thomas Dale Company and most US pewter manufacturers (Boardman, Salisbury & Woodbury) close for vacations 2 times a year. The Week of July 4th and 2 Weeks in December, after Christmas.
We can be contacted via the information below, or feel free to use our online contact form
to submit your questions or comments.
Thomas Dale Company
Voice: (800) 505-4148 or (309) 263-4148
8-5 CST Mon-Fri
We currently only sell and ship within the continental United States.
We no longer accept orders placed through Freight Forwarders or Exporters.
Any order placed through one will be cancelled by us.
We accept payment through Visa, MasterCard, American Express, Discover, PayPal,
checks and money orders.
Orders paid for by checks or money orders must be placed over the phone.
Product is sent after checks or money orders have cleared (5-10 days).
0.00 - $99.99.........(prior to sales tax - IL residents only)...$7.00
$100.00 and over....(prior to sales tax - IL residents only)...FREE SHIPPING
Orders within the continental United States:
For shipping to Hawaii or Alaska please contact us, as additional shipping charges will apply (varies by weight and box size).
We ship using US Post, UPS and FedEx depending on the address we are shipping to.
We do not ship to Postal Boxes, unless absolutely necessary.
Shipping to an APO or FPO - (On Checkout)
Enter APO or FPO in City
Enter AE - AA - AP (whichever is applicable) in State
Allow and extra day or two for us to fill Customs Form 2976-A out.
The items we sell are in stock in the US.
Most items ship within 1-2 days.
Engraved items may take 2-4 days.
Items usually will arrive to you within 1-5 business days of your order, depending on holidays and what time of day the order is placed.
Most orders received before 11:00 CST can ship the same day.
Call us for expedited shipping costs.
We will email tracking information when your order ships.
We track every order until it reaches you, so we may address any problems in transit.
It is ultimately up to the customer to follow tracking to ensure final delivery.
Spam filters may place emails containing your receipt and tracking information in Spam or Trash folders.
All sales on engraved products are final.
If product arrives damaged - Customer service must be contacted within 7 days. If the shipping box is damaged, save all material that arrived. If you see or hear broken glass upon opening, please do not open it further or handle it. Place the product back in the gift box (if present) and place that back in the original box it arrived in, along with all packing material. Put it in a safe place and call us 800-505-4148 (between 8am - 5pm CST Monday-Friday). We will then assist you.
Should your purchase arrive damaged please do the following:
Do not return product that arrives damaged.
The carrier's claims adjustor must see it first.
If you receive the wrong product - Customer service must be contacted within 7 days.
Keep all packaging that the product came in.
Call us at 800-505-4148 between 8-5 CST Mon-Fri.
If for any other reason you are not satisfied with your purchase.
You can return your purchase to us within (30 days) of purchase date.
Customers returning product that has been dropped or damaged through misuse,
will be responsible for subsequent repair and shipping charges.
Returns are subject to 10% restocking fee.
(Shipping charges are not refundable).
As per industry standard, we will not accept any return that is:
Used or is not in the original gift boxes with all the inserts.
All returns must have an RMA (Return Merchandise Authorization).
Returns made without an RMA automatically receive a 15% restocking fee.
Shipping charges are not refundable.
Please email Sales@ThomasDaleCompany.com or call us (800-505-4148 CST Mon-Fri), for an RMA.
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Thomas Dale Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.
How to find items
There are several ways to find what you
- Shop by "Brand Name", by clicking on any "Brand Name" in the red column on the left of every page.
- Shop by "Product Category", by clicking on any "Product Category" at the bottom of every page.
- Each page has direct links to different categories of merchandise, and sometimes to individual items.
- Thomas Dale Company is searchable.
- On the top of each page, enter the word or words you are searching for in the search box
- Reference our complete Product Index (banner top of page).
How to Buy
This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on View Cart/Checkout.
To checkout click Checkout.
Checkout consists of 3 screens.
Shipping/Billing/Payment - Review & Place Order - Receipt
Shipping\Billing Page - Enter all needed shipping information.
If the billing address is the same as shipping check the "Same as Shipping Address".
If this is a gift you are sending someone enter the address associated with the payment method.
The second part of this screen is chosing your payment method, either by American Express, Discover, Matercard, Optima, Visa or PayPal.
You must then click Continue.
Review and Place Order - This screen allow you to review and correct any mistakes.
If everything is correct simply click Place Order (this completes the order).
Receipt Page - This Page allows you to print this page for your records (you will also be emailed a copy of your sale).